Refund policy
Thank you for supporting our band! Every purchase directly helps us keep making music, playing shows, and connecting with fans like you.
Because we’re a small, independent operation—not a retail store—we’re unable to offer returns or refunds except in exceptional circumstances.
All Sales Are Final
All purchases — including physical merchandise (shirts, CDs, vinyl, etc.) and digital products (albums, downloads) — are non-refundable once your order is placed.
Please double-check your order details, including item selection, sizing, and shipping address before checking out.
Digital Products
Due to the nature of digital content, we do not offer refunds for digital album purchases or downloads. If you experience a technical issue accessing your digital purchase, please contact us at asftwband@gmail.com and we’ll work with you to resolve it.
Exceptions
We may consider a refund or replacement in the following situations:
- You received the wrong item
- Your order arrived damaged, and you contact us within 7 days of delivery with a photo
- Your order never arrived, and sufficient time has passed beyond the estimated delivery window. Please review our Shipping Policy for details
In these cases, please email us at asftwband@gmail.com with your order number, description of the issue, and any relevant photos.
Contact Us
Questions or concerns? Reach out any time at:
asftwband@gmail.com